Refund policy

Last updated: October 6, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 7 days after your item is delivered.

You are responsible for arranging return shipping.

Some items are final sale and cannot be returned.

How to start a return

These instructions explain how to submit a request. Whether a return or cancellation is available depends on the terms above and your rights under applicable law.

If your return is accepted, we will provide instructions on how and where to send your package.

Unless your return instructions provide a different address, approved returns should be sent to:

464-0858, Aichi 名古屋市千種区千種１丁目１５−１, ルミナスセンタービル, Japan

Items sent back without first requesting a return will not be accepted.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method shortly thereafter. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at shopmaster@mbcpower.jp.

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